Order & Return Policy

GENERAL ORDER & RETURN POLICY

• This policy applies to Retail web orders, Wholesale orders and Custom orders.
• There is no order minimum for retail / wholesale orders.
• All prices are subject to change without notice and are not guaranteed, except that price for an order that have been accepted by seller and buyer.
• Brandless Manufacture is not responsible for any lost or stolen packages & packages damaged during transit or delivery.
• Customers will receive an order confirmation by email after the order is sent to the warehouse for processing. Please notify us asap if there are any changes or inaccuracies, otherwise the order will be shipped as is.
• An authorization number is required for all returns and exchanges.
• Customer has 3-days (not 10 days) from date of delivery to make any missing / damaged items claim. We require individualized photo-proof of every damaged item as well as a photo of all damaged products together.
• If your package is shipped directly to your printing company, it is your responsibility to assure that the items are clear of any damages within 3 days. Proceeding to print will void all claims.
• Goods must be returned in original condition.  It is your responsibility to ship garments back to our warehouse.
• Buyer is responsible for all fees associated with roundtrip return/exchange shipping. Shipping charges are non-refundable.
• Buyer is responsible for any duties, taxes and VAT from courier/government.
• Contact orders@brandlessmfr.com if you want to cancel or change your order.

ONLINE RETAIL WEB ORDERS

• Please allow 1-3 business days for normal processing time. Allow an additional 2-4 business days during busy periods.
• Additional processing period may be necessary based on inventory availability.
• Retail customers don’t need to open an account to shop in our retail store.
• Size and colorway for same styles exchanges are without fees.
• Retail buyers may return goods for any reason within 10 days of receipt of your shipment. Special periods apply to certain claims such as missing items.
• We highly recommend using a shipping service that will provide a tracking number for your return. Brandless Manufacture is not responsible for lost or misrouted returns.
• Once your return is received and inspected by our warehouse staff, we will process your refund and automatically apply a credit to your credit card. Please note certain credit cards may take an additional 2-10 business days for your credit to post to your account.
• Original Shipping charges will not be refunded.
• Contact our orders@brandlessmfr.com to request a return or exchange.

WHOLESALE ORDERS

• Please allow 1-3 business days for normal processing time. Allow an additional 2-4 business days during busy periods.
• Additional processing period may be necessary based on inventory availability and warehouse location.
• You must complete a wholesale account application, providing your company’s basic information.
• Accounts will be reviewed annually. We reserve the right to cancel an account anytime if the account doesn’t meet certain requirements.
• Size and colorway exchanges are without fees. Exchanges must be of equal total value or higher to avoid incurring a restocking fee.
• Fulfilment of bulk orders can take up to 3 weeks or more depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly.
• We highly recommend using a shipping service that will provide a tracking number for your return. Brandless Manufacture is not responsible for lost or misrouted returns.
• Brandless Manufacture is not responsible for all the return shipping cost.
• An authorization number is required for all returns and exchanges.
• Merchandise may be returned within 10 days of receipt of the shipment and are subject to a 25% restocking fee.
• Contact our orders@brandlessmfr.com to request a return or exchange.

CUSTOM ORDERS

• You must complete a wholesale account application, providing your company’s basic information.
• A ‘Custom Order’ is defined as any product that is made-to-order, or any product that was not in stock and not ready available to ship at the time of the purchase.
• Custom orders are deemed final sale and are not able to be returned or refunded.
• There is a minimum order on our custom order. (1 style, 2 colors, 4 sizes, total 120 is the minimum quantity). Price will subject to change based on total quantity.
• Price of the custom order will change based on the design that customer choose.
• 70% of the full payment is required before the production start. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. Remaining 30% will be paid before order is being ship out.
• Custom order lead time is estimated at 4-12 weeks. This does not include weekends or holidays.
• Production and delivery lead times are estimates and subject to change.
• Customer will be responsible to pay for all sample fee during the design phase. The sample fee will be waived if the customer decides to purchase the full order. (Not apply to shipping cost)
• Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
• Claims for custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded.
• If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items with in 15 days after production. Customer will automatedly forfeits the non-refundable 70% of the deposit and Brandless Manufacture has full discretion on how the order’s items to be handled.
• If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer.

GENERAL DEFECTIVE ITEM CLAIMS

• This policy applies to Retail web orders, Wholesale orders and Custom orders.
• We take claims very seriously and make thorough investigations. We match actual shipment weight to a duplicated order along with other verification processes including warehouse photo evidence to ensure missing claims are valid.
• All claims are required within 10 days of the receipt of your shipment. Special periods apply to certain claims such as missing items.
• Customer has 3-days (not 7 days) from date of delivery to make any missing / damaged items claim.
• We require individualized photo-proof of every damaged item as well as a photo of all damaged products together.
• Claims on items are required to be returned.
• Brandless Manufacture is not liable for any damages incurred by third-party operators. Damage claims are strictly for defective goods that were originally damaged at our factory/distribution point during production. Our products are not manufactured near any ink or liquids that stain the goods.
• An authorization number is required for all returns and exchanges.
• Merchandise may be returned within 10 days of receipt of the merchandise and are subject to a 25% restocking fee, with a $10.00 minimum charge but this do not apply to custom order.
• Buyer is responsible for the cost of return shipping.
• Returns must be new, unworn, and in original condition. We will inspect items individually to approve the condition of all returned goods.
• We reserve the right to refuse return shipments without an authorization number.
• Contact our orders@brandlessmfr.com for any claims.